Suspension Policy
Platform
Integrity
Maintaining a safe and reliable environment for both customers and partners through fair suspension guidelines.
Effective Date:January 21, 2026
Policy Overview
To ensure service quality and platform trust, OmiBay may suspend partner accounts temporarily or permanently based on conduct and performance metrics.
Temporary Suspension
Accounts may be paused for 3 to 30 days depending on the severity of policy violations.
Permanent Removal
Immediate termination of platform access for severe misconduct or repeated violations.
Temporary Grounds
- Frequent cancellation of accepted bookings.
- Repeated late arrivals or incomplete jobs.
- Customer complaints regarding professionalism.
- Consistent low ratings (below platform threshold).
- Unintentional violation of platform guidelines.
Permanent Grounds
- Fraudulent activities or fake reviews.
- Physical harm or harassment of customers.
- Illegal activities during service delivery.
- Bypassing platform payments (off-platform deals).
- Misuse of customer personal information.
Appeal Process
Partners have the right to appeal any suspension decision within 7 days. Our compliance team will review your explanation and any provided evidence before reaching a final verdict.
Support Inquiry
Questions about an account status? Reach out to our dedicated support channel:
suspension@omibay.com